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Good afternoon,  

I hope you have enjoyed the first week of classes as much as I have. The start of a new academic year is always an exciting time, and obviously this year comes with different challenges that we are working together to overcome. Like you, the Operational Excellence team is part of the campus-wide effort to help keep each other healthy and on track for a successful, in-person experience and I look forward to sharing more about our work in the coming weeks. 

This week, I want to re-visit one of our signature projects – improving staff hiring. The goal of this project was to work in partnership with the Office of Human Resources, campus HR staff, and other campus leaders to design, implement, and execute a solution which would reduce hiring time and allow Carolina to obtain top talent. As I wrote last month, it is important to OE that projects are continually monitored to chart progress and ensure goals are being met. For this project, the Office of Human Resources surveys hiring managers once a hire is completed. 

The data clearly shows the impact of changes that were made to improve the hiring process. In the most recent survey, 94% of respondents were able to hire their top candidate! In addition, the use of the HR Hiring Playbook has increased from 55% in the period ending December 2020 to 68% of those who responded in the period ending July, 2021. It should be noted that these outcomes have only been possible due to the hard work and commitment of those mentioned previously.  

If you’ve recently completed a hire, did you use the playbook or were you aware of it? If you’re planning a new hire this fall will you be using the playbook? Send me your thoughts on how this tool can be even more effective. 

Please feel free to share this email with your colleagues. You can also visit our website to learn more about Operational Excellence, read my previous updates and submit feedback. If you have any questions, please reach out to me at I read every email. 


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