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Good afternoon,  

While students are answering questions on their exams this week, I wanted to ask you a question — are you a superhero? Take a look at this quick two-minute video to learn more about a simple but effective way to solve problems and save the day!  

I often say that the OE team members are not the subject matter experts, but rather the experts in problem-solving and solution design process. This is why you will often find us out and about across campus visiting the places where the work occurs, also called the Gemba – what better way to understand University operations, challenges, and opportunities than to get out there and see it for ourselves and collaborate with those that live it every day.   

Please feel free to share this email with your colleagues. You can also visit our website to learn more about Operational Excellence, read my previous updates, and submit feedback. If you have any questions, please reach out to me at I read every email.    


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