Good afternoon, I am excited to announce that the Operational Excellence team is partnering with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This will be the first of two phases in the Course … Continued

Good afternoon, Since the inception of Operational Excellence in the fall of 2018, a key element of our work has included listening and learning about the complex operations and administrative processes that drive Carolina forward. As we enter a new … Continued

Good afternoon, Earlier this month, Operational Excellence was invited to present at the SACUBO (Southern Association of College and University Business Officers) Annual Meeting in San Antonio, Texas. Rick Wernoski, Suzie Baker, and Candace Reynolds used the Future of Work … Continued

The goal of Operational Excellence is to implement transformational change that supports the University’s key mission of teaching, learning and research. The Operational Excellence Transformation Manager is responsible for working with campus partners to ensure the overall success of projects. … Continued

Good afternoon,  At the conclusion of every project, Operational Excellence team members reevaluate and assess our existing services and practices to ensure we’re continuously reaching towards our mission of creating a high-functioning administrative operation that supports the University’s key mission … Continued

Good afternoon, Last week I took you behind the scenes of our recent Future of Work Project and discussed the important role of the project definition, metrics, and our design team to that project and all of the work we … Continued

Delegates and campus leaders engaged in frank, meaningful dialogue at this month’s meeting.

The University introduces a plan to support equitable and consistent approaches to flexible work arrangements for non-faculty employees.

Good afternoon, I’m excited to share that the Future of Work Project was rolled out this week! This project, facilitated by Operational Excellence in partnership with Human Resources and Finance and Operations provides clear guidance and support for implementing lasting … Continued

Good afternoon, As we enter 2022, It is yet again the time of year when we look back and celebrate our success. While 2021, like 2020, was a year full of challenges, I’m so proud of the steps taken by … Continued