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OE Update – 12/2/2022

Good afternoon,   Yesterday, the Operational Excellence hosted our annual celebration. We are thankful to have many campus partners who have embraced collaboration to drive continuous improvement across the institution. We appreciate seeing so many friendly faces in attendance. A special thank you to Becky Eatmon for briefly coming out of retirement … Continued

OE Update – 11/18/2022

Good afternoon,   On October 26th and 27th, the Operational Excellence team hosted the first official sessions of our OE Lean Foundations Training. As I have shared in previous messages, this half-day course is designed to be an introduction to lean management tools and shed light on the foundational improvement principles … Continued

OE Update – 11/4/2022

Good afternoon,   Today I’d like to take a minute to discuss how Operational Excellence promotes the University’s vision by supporting strategic initiatives and opportunities outlined in the University’s strategic plan, Carolina Next: Innovations for Public Good.  At the heart of OE’s mission is our commitment to “design, implement, execute, assess, … Continued

OE Update – 10/28/2022

Good afternoon, Since our inception, Operational Excellence has aimed to uphold Carolina’s mission of teaching, research and public service. While I often share updates discussing how we support the academic endeavors of our campus partners, today, I’d like to take a moment and share with you three recent examples of … Continued

OE Update – 10/21/2022

Good afternoon,  Two weeks ago, I announced that on December 1st from 2-4pm we will host our grand opening as part of our Annual Celebration. This week, I’m excited to share that after a brief hiatus due to the pandemic, we are relaunching our Operational Excellence Awards and will be … Continued

OE Update – 10/14/2022

Good afternoon, Today I’d like to take a moment to share two ideas that our team has implemented to sharpen our minds and energize our work. The First are brain teasers or riddles. These quick (and hopefully fun) activities are a great way to engage an audience and encourage problem-solving. … Continued

OE Update – 10/7/2022

Good afternoon, Since OE’s inception in late 2018, we have continuously improved our own services and evolved our mission to best meet the needs of the Carolina Community. While we’re looking forward to sharing more over the coming months, I want to address one piece of our evolution today. We’ve … Continued

OE Update – 9/30/2022

Good afternoon,  On Friday, August 26th, I shared with you that the Operational Excellence Team brought together a group of our colleagues from across campus to host a pilot of the OE Lean Management Training program. Today, I’m pleased to share that after many months of planning we’re officially launching … Continued

OE Update – 9/23/22

Good afternoon, Back in July, I announced that Operational Excellence had partnered with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This afternoon, I’m excited to share that the design team’s solution has been implemented and students will see information about reserved seats in … Continued

Register Now! Operational Excellence Lean Foundations Training

Lean Foundations is an introductory training program for UNC at Chapel Hill employees designed to create a culture of lean management throughout University operations. At Carolina, we seek to design, implement, execute, assess, and continuously improve operations. This training aims to develop our employees as problem-solvers to improve the delivery … Continued

OE Update – 9/9/22

Good afternoon,   With great anticipation and excitement, on Friday, August 26th, the Operational Excellence Team welcomed twenty staff from across the university to join a pilot of the OE Lean Management Training program. This engaging and fun half day course is designed to be an introduction to lean management tools … Continued

OE Update – 8/26/22

Good afternoon,    Beginning in September 2021, the Operational Excellence team had the great pleasure to begin working with Dean Fouad Abd-El-Khalick and the UNC School of Education, to open the Carolina Community Academy at North Elementary in Roxboro, NC. In partnership with Person County Schools, the University of North Carolina … Continued

OE Update – 7/15/2022

Good afternoon, I am excited to announce that the Operational Excellence team is partnering with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This will be the first of two phases in the Course Setup project, with the second phase focusing on waitlists. The … Continued

OE Update – 7/1/22

Good afternoon, Since the inception of Operational Excellence in the fall of 2018, a key element of our work has included listening and learning about the complex operations and administrative processes that drive Carolina forward. As we enter a new chapter for OE, we’re excited to announce the OE Campus … Continued

OE Update – 5/27/22

Good afternoon, Earlier this month, Operational Excellence was invited to present at the SACUBO (Southern Association of College and University Business Officers) Annual Meeting in San Antonio, Texas. Rick Wernoski, Suzie Baker, and Candace Reynolds used the Future of Work project as a case study to share how OE approaches … Continued

We’re Hiring! Apply to join our team as a Transformation Manager today!

The goal of Operational Excellence is to implement transformational change that supports the University’s key mission of teaching, learning and research. The Operational Excellence Transformation Manager is responsible for working with campus partners to ensure the overall success of projects. Transformation areas include Academics, Research, Administration, other areas affecting efficiency … Continued

OE Weekly Update – 2/25/22

Good afternoon,  At the conclusion of every project, Operational Excellence team members reevaluate and assess our existing services and practices to ensure we’re continuously reaching towards our mission of creating a high-functioning administrative operation that supports the University’s key mission of teaching, learning and research. This week I’m excited to … Continued

OE Weekly Update – 2/11/22

Good afternoon, Last week I took you behind the scenes of our recent Future of Work Project and discussed the important role of the project definition, metrics, and our design team to that project and all of the work we do. This week, I’m excited to share the second part … Continued

OE Weekly Update – 2/4/22

Good afternoon, I’m excited to share that the Future of Work Project was rolled out this week! This project, facilitated by Operational Excellence in partnership with Human Resources and Finance and Operations provides clear guidance and support for implementing lasting flexible work arrangements to meet business needs and support our … Continued

OE Weekly Update – 1/7/22

Good afternoon, As we enter 2022, It is yet again the time of year when we look back and celebrate our success. While 2021, like 2020, was a year full of challenges, I’m so proud of the steps taken by our community to support Carolina’s mission and commitment to optimizing … Continued