Skip to main content

OE Update – 1/6/2023

Good afternoon, On behalf of the OE Team, I want to wish you all a Happy New Year! We hope that you had a wondrous winter break and are excited to continue supporting transformative change across the University throughout 2023. Today, I am excited to kick off the new year … Read more


OE Update – 12/16/2022

Good afternoon, On behalf of the Operational Excellence team, I want to wish you and your loved ones a happy holiday season and winter break. As I mentioned frequently over the past several years, the success of Operational Excellence is contingent on the strength of our many partners across campus. … Read more


OE Update – 12/9/2022

Good afternoon,  The holiday season is officially here and as we prepare to enter 2023, it is yet again the time of year when we look back and celebrate our success. As with each passing year, 2022 was met with its own challenges to overcome. I’m so proud of the … Read more


OE Update – 12/2/2022

Good afternoon,   Yesterday, the Operational Excellence hosted our annual celebration. We are thankful to have many campus partners who have embraced collaboration to drive continuous improvement across the institution. We appreciate seeing so many friendly faces in attendance. A special thank you to Becky Eatmon for briefly coming out of retirement … Read more


OE Update – 11/18/2022

Good afternoon,   On October 26th and 27th, the Operational Excellence team hosted the first official sessions of our OE Lean Foundations Training. As I have shared in previous messages, this half-day course is designed to be an introduction to lean management tools and shed light on the foundational improvement principles … Read more


OE Update – 11/4/2022

Good afternoon,   Today I’d like to take a minute to discuss how Operational Excellence promotes the University’s vision by supporting strategic initiatives and opportunities outlined in the University’s strategic plan, Carolina Next: Innovations for Public Good.  At the heart of OE’s mission is our commitment to “design, implement, execute, assess, … Read more


OE Update – 10/28/2022

Good afternoon, Since our inception, Operational Excellence has aimed to uphold Carolina’s mission of teaching, research and public service. While I often share updates discussing how we support the academic endeavors of our campus partners, today, I’d like to take a moment and share with you three recent examples of … Read more


OE Update – 10/21/2022

Good afternoon,  Two weeks ago, I announced that on December 1st from 2-4pm we will host our grand opening as part of our Annual Celebration. This week, I’m excited to share that after a brief hiatus due to the pandemic, we are relaunching our Operational Excellence Awards and will be … Read more


OE Update – 10/14/2022

Good afternoon, Today I’d like to take a moment to share two ideas that our team has implemented to sharpen our minds and energize our work. The First are brain teasers or riddles. These quick (and hopefully fun) activities are a great way to engage an audience and encourage problem-solving. … Read more


OE Update – 10/7/2022

Good afternoon, Since OE’s inception in late 2018, we have continuously improved our own services and evolved our mission to best meet the needs of the Carolina Community. While we’re looking forward to sharing more over the coming months, I want to address one piece of our evolution today. We’ve … Read more


OE Update – 9/30/2022

Good afternoon,  On Friday, August 26th, I shared with you that the Operational Excellence Team brought together a group of our colleagues from across campus to host a pilot of the OE Lean Management Training program. Today, I’m pleased to share that after many months of planning we’re officially launching … Read more


OE Update – 9/23/22

Good afternoon, Back in July, I announced that Operational Excellence had partnered with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This afternoon, I’m excited to share that the design team’s solution has been implemented and students will see information about reserved seats in … Read more


Register Now! Operational Excellence Lean Foundations Training

Lean Foundations is an introductory training program for UNC at Chapel Hill employees designed to create a culture of lean management throughout University operations. At Carolina, we seek to design, implement, execute, assess, and continuously improve operations. This training aims to develop our employees as problem-solvers to improve the delivery … Read more


OE Update – 9/9/22

Good afternoon,   With great anticipation and excitement, on Friday, August 26th, the Operational Excellence Team welcomed twenty staff from across the university to join a pilot of the OE Lean Management Training program. This engaging and fun half day course is designed to be an introduction to lean management tools … Read more


OE Update – 8/26/22

Good afternoon,    Beginning in September 2021, the Operational Excellence team had the great pleasure to begin working with Dean Fouad Abd-El-Khalick and the UNC School of Education, to open the Carolina Community Academy at North Elementary in Roxboro, NC. In partnership with Person County Schools, the University of North Carolina … Read more


OE Update – 7/15/2022

Good afternoon, I am excited to announce that the Operational Excellence team is partnering with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This will be the first of two phases in the Course Setup project, with the second phase focusing on waitlists. The … Read more


OE Update – 7/1/22

Good afternoon, Since the inception of Operational Excellence in the fall of 2018, a key element of our work has included listening and learning about the complex operations and administrative processes that drive Carolina forward. As we enter a new chapter for OE, we’re excited to announce the OE Campus … Read more


OE Update – 5/27/22

Good afternoon, Earlier this month, Operational Excellence was invited to present at the SACUBO (Southern Association of College and University Business Officers) Annual Meeting in San Antonio, Texas. Rick Wernoski, Suzie Baker, and Candace Reynolds used the Future of Work project as a case study to share how OE approaches … Read more


We’re Hiring! Apply to join our team as a Transformation Manager today!

The goal of Operational Excellence is to implement transformational change that supports the University’s key mission of teaching, learning and research. The Operational Excellence Transformation Manager is responsible for working with campus partners to ensure the overall success of projects. Transformation areas include Academics, Research, Administration, other areas affecting efficiency … Read more


OE Weekly Update – 2/25/22

Good afternoon,  At the conclusion of every project, Operational Excellence team members reevaluate and assess our existing services and practices to ensure we’re continuously reaching towards our mission of creating a high-functioning administrative operation that supports the University’s key mission of teaching, learning and research. This week I’m excited to … Read more