Guiding Principles

Operational Excellence applies a holistic lens to solving campus-wide challenges and advancing opportunities to improve business operations supporting the University’s mission. Transformation Managers plan and execute executive level projects, transform administrative operations, and develop continuous improvement competencies campus-wide.

+ We will engage the whole UNC community in a structured, collaborative, and transparent process.
+ There are no predetermined solutions. We facilitate solution design in partnership with subject matter experts.
+ We will identify a desired end state and work backwards from that end state.
+ We want to build a culture of continuous improvement