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Good afternoon,  

If you have spent time on campus, then you have probably seen a Carolina Together Ambassador in a yellow vest and “How can I help?” lanyard. After a positive response to the program last fall, the CTA program was re-launched for the Spring 2021 semester to provide campus operational support in response to COVID-19. Ambassadors help make campus friendlier, safer, easier to navigate and a bit more like “home.” 

Operational Excellence has supported the CTA program since the fall. To re-launch the improved program this spring, the OE team has applied their continuous improvement approach and provided project management and operational support, and team members have volunteered in CTA roles. The CTA is a collaborative effort among both campus partners and local businesses and another example of how the experience and knowledge the OE team has gained implementing projects is being applied in a different way as campus responds to COVID-19. 

Two Carolina Together Ambassadors wearing yellow work vests and face masks stand outside of Dey Hall on UNC-Chapel Hill campus.
Carolina Together Ambassadors outside of Dey Hall

Students, faculty and staff have the opportunity to serve as Carolina Together AmbassadorsAmbassadors are on site in key campus locations, including many academic buildings, to monitor and assist with pedestrian traffic flow and help individuals enter and exit buildings safely; answer questions and provide directions to campus testing sites and CPE distribution locations; and encourage mask-wearing, physical distancing, and other positive health behaviors with the new Golden Ticket program. Complete information –including information on how to volunteer and apply for a work-study position – is available on the Carolina Together website. 

Please feel free to share this email with your colleagues. You can also visit our website to learn more about Operational Excellence, read my previous updates and submit feedback. If you have any questions, please reach out to me at I read every email. 


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