About Operational Excellence

Our Mission: Operational Excellence acts as a catalyst for change and a champion of transformation to support the University’s key mission of teaching, research, and public service. In partnership with the Carolina community, Operational Excellence leads UNC Schools, units and departments through the development and implementation of sustainable transformative change and new opportunities for growth.

Our Vision: Operational Excellence aims to be the premier strategic consulting and change management team, serving the Carolina community and influencing the academy of higher education.

To learn more about Operational Excellence work and its impact, read the 2023 Annual Report.

Operational Excellence is committed to providing a welcoming and inclusive environment where individuals of all backgrounds feel respected, supported, and encouraged. We aim to ensure that all engagements across campus, both formally and informally, are approached thoughtfully to be inclusive of the diverse backgrounds and experiences that strengthen Carolina. Diversity and the inclusion of perspectives is essential to fostering collaboration and teamwork critical to the success of our projects. As such, Operational Excellence commits to building and maintaining an inclusive workplace that enables better collaboration, improved innovation, and a sense of belonging. This pledge to capture and elevate diverse voices and valuable input strengthens our work to implement transformational change and supports the University’s key mission of teaching, research, and public service.