Skip to main content

About Operational Excellence

Operational Excellence was established as a campus resource to implement transformational change that supports the University’s key mission of teaching, learning, and research.

Beginning in the fall of 2018, the Operational Excellence team listened to employees to understand where their greatest challenges are in administrative processes. Based on that feedback, the team chose two projects where a big impact would build momentum for this work: streamlining the hiring process and the way the University processes small-dollar purchases.

Since then, the Operational Excellence team has worked with partners across campus on a variety of projects. Our work engages the whole University community in a structured and collaborative way. Operational Excellence does not begin projects with a solution in mind, but with what we aspire our administrative operations to be. From there, a variety of University stakeholders work backward to create a plan to achieve the goal and the solutions are developed with the culture of each school and unit in mind.

Employees play a critical role in creating new tools to change the way we work. These participants are enthusiastic about the improvements and are confident their colleagues will see the value when the changes are rolled out across campus.

To learn more about Operational Excellence work and its impact, read the Academic Year 2020-21 Annual Report.


Sign up to receive weekly updates from Operational Excellence:

Recent Updates

OE Update – 5/27/22

Good afternoon, Earlier this month, Operational Excellence was invited to present at the SACUBO (Southern Association of … Continued

We’re Hiring! Apply to join our team as a Transformation Manager today!

The goal of Operational Excellence is to implement transformational change that supports the University’s key mission of … Continued

OE Weekly Update – 2/25/22

Good afternoon,  At the conclusion of every project, Operational Excellence team members reevaluate and assess our exist … Continued

More Weekly Updates | More News