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OE Update — 2/23/2024

Good afternoon, I am happy to share that OE, in collaboration with Finance and Operations, has created a new, transparent procedure for managing administrative space requests. We are currently piloting this to inform our approach before establishing an annual process. Prior to this project, the University did not have a … Read more


OE Update — 2/16/2024

Good afternoon, I often get emails in my inbox that start with “I have a problem, and I need help from Operational Excellence!” In OE, our first step in helping a campus partner is thoroughly defining the problem. It’s not until you have that understanding that you can effectively move … Read more


OE Update — 2/9/2024

Good afternoon, I am excited to announce the launch of the OE team’s newest project: New Student Registration Experience. This project will build on the previous work we’ve done with undergraduate registration and address one of the themes highlighted in our 2023 Listening Tour by focusing on the needs of … Read more


OE Update — 1/26/2024

Good afternoon, Now that we have settled into 2024, I’d like to take this time to look back and celebrate our 2023 accomplishments. I am excited to share our annual report for 2023, acknowledging the noteworthy successes and partnerships that have played a pivotal role in our fifth year of … Read more


OE Update — 12/8/2023

Good afternoon,   This past Wednesday, the OE team hosted the pilot of our From Problem to Project Workshop. This workshop builds upon the concepts we introduced during OE’s Lean Foundations training. We received feedback from Lean Foundations participants asking for additional tools to help solve problems. We designed the From … Read more


OE Update — 11/17/2023

Good afternoon, We are now accepting nominations for this year’s Operational Excellence Awards. These awards recognize the outstanding contributions of campus partners who have supported and promoted the advancement of Operational Excellence’s mission and goals. To qualify for an award, the nominees must be a campus partner who has been … Read more


OE Update — 11/10/2023

Good afternoon, This past Monday, the OE team had the privilege to participate in a transformative Liberating Structures training facilitated by Associate Vice President for Organizational Excellence Sarah Collie, Ph.D., at the University of Virginia.  She led us through various activities showcasing the effectiveness of liberating structures methodologies, which can … Read more


OE Update — 10/13/2023

Good afternoon,   Today, I want to share a tool the OE team often deploys to help streamline operations and enhance consistency: a playbook.   Playbooks establish procedures and guidelines for teams to follow. They aren’t just pages of text but are intentionally designed to make the information easy to consume with … Read more


OE Update — 10/6/2023

Good afternoon, Back in March, I had the pleasure of announcing OE’s collaboration with Innovate Carolina to support the launch of the Innovate Carolina Junction. As you may know, the Junction recently celebrated its grand opening. Today, I’d like to share an update on OE’s involvement in this exciting project. Transformation … Read more


OE Update — 9/29/2023

Good afternoon, This month, OE is highlighting Stephanie Schmitt in our campus partner spotlight. Stephanie serves as the vice dean of The Graduate School. As vice dean, Stephanie plays an integral part in the administration and overall management of The Graduate School. Her experience as a champion for transformative positive … Read more


OE Update — 9/22/2023

Good afternoon, On Monday, the OE team welcomed our newest Transformation Manager, Madeline Snider. In that spirit, I want to discuss the significance of onboarding this week. Onboarding goes beyond paperwork and orientation; it sets the tone and involves a collaborative effort crucial for setting new employees up for success. … Read more


OE Update — 9/15/2023

Good afternoon,   Last February, I mentioned the OE team’s work on the Credit Bearing Certificates Project. I am happy to announce that this week, after months of hard work by our campus partners, we successfully launched a pilot to examine our policy, process and IT solutions through practice.   Led by … Read more


OE Update — 8/11/2023

Good afternoon, Last March, I announced that Operational Excellence was partnering with the Office of the University Registrar to launch the Course Setup — Waitlist Project. The goal of this project was to: Establish a campus-wide strategy for the application and use of waitlists. Evaluate and improve ConnectCarolina functionality to … Read more


OE Update — 7/21/2023

Good afternoon, Last week Operational Excellence attended the annual Network for Change and Continuous Innovation (NCCI) conference. Keynote speaker, Leidy Klotz, professor of engineering and architecture at the University of Virginia, focused his talk on the practice of subtracting and how “people systematically overlook subtractive changes.” Reflecting on Klotz’s comments, … Read more


OE Update — 6/9/2023

Good afternoon, We often find ourselves juggling multiple personal and professional responsibilities. Being pulled in so many different directions leaves little time to reflect on what we’re actually doing. Are we so distracted by being busy that we miss solutions to our most obvious obstacles? It’s important to take the … Read more


OE Update — 6/2/2023

Good afternoon,   I want to dedicate this week’s OE update to Senior Transformation Manager Candace Reynolds for her remarkable 20 years of service at Carolina! Before joining Operational Excellence’s inaugural team, her career included positions at the Kenan-Flagler Business School and Information Technology Services.  Candace has earned the respect of … Read more


OE Update — 5/26/2023

Good afternoon, This month, OE is highlighting Jen Drake in our campus partner spotlight. Jen serves as a senior business analyst in the Division of Enrollment. Jen has played a critical role in strategizing ways to leverage technology to streamline the student enrollment experience. Jen has been a partner to … Read more


OE Update — 5/19/2023

Good afternoon, I am pleased to announce the OE team recently completed a listening tour, through which we had the privilege of hearing from faculty and staff across campus. Thank you to all who participated for embracing a continuous improvement mindset by openly sharing your operational challenges and helping to … Read more


OE Update — 5/12/2023

Good afternoon, Since it is State Employee Recognition Week, I want to take this time to thank you, our exceptional campus partners! We are thankful for the instrumental part you have all played in supporting long-term transformative change benefiting the Carolina community through your commitment to the continuous improvement mindset.  … Read more


OE Update — 5/5/2023

Good afternoon,   While students are answering questions on their exams this week, I wanted to ask you a question — are you a superhero? Take a look at this quick two-minute video to learn more about a simple but effective way to solve problems and save the day!   I often … Read more