OE Updates | Operational Excellence

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OE Update – 3/17/2023

Good afternoon, When problem solving, knowing where to start can be a huge hurdle. Today we want to share one of the many techniques that the OE team uses to discover the underlying causes of a problem or challenge when starting a project. The “5 Whys” is a structured approach … Continued

OE Update — 03/10/2023

Good afternoon, I am delighted to announce that the OE team is currently working on a Course Setup — Waitlist Project. This project builds on the work completed during our Course Setup — Reserve Capacity project and seeks to create a more seamless and effective enrollment process by demystifying the … Continued

OE Update – 03/03/2023

Good afternoon, I am honored to say the Office of Organization and Professional Development requested that the OE team host a full-day class Feb. 17 for the University Leadership Education and Development (ULEAD) program. The ULEAD program brings together industry leaders and experts to discover and share the valuable … Continued

OE Update – 2/24/2023

Good afternoon, In January, I mentioned OE featuring a monthly campus partner in our weekly updates. This month, we want to highlight Roderick Lewis, who serves as the interim executive director of University Career Services. Roderick’s team supports over 20,000 undergraduates, graduates and alumni, guiding our students as they navigate … Continued

OE Update – 2/17/2023

Good afternoon, Last week, Georgia McRae, transformation manager, wrapped up an Operational Excellence project to create a standardized process for permanent fixed-term faculty appointment, reappointment, and promotion letters. The OE team partnered with the Office of the Provost, Human Resources, the College of Arts and Sciences, the School of Medicine, … Continued

OE Update – 2/10/2023

Good afternoon, I am excited to announce that the OE team is currently working on a Credit Bearing Certificates Project. This project aims to position the University for growth in this space by, 1) designing a ConnectCarolina structure for improved tracking and management of non-degree students, and 2) creating a … Continued

OE Update – 2/3/2023

Good afternoon,   On January 25th and 26th, the OE team hosted the first 2023 session of our OE Lean Foundations Training. This half-day course is designed to be an introduction to lean management tools, and to encourage a mindset of continuous improvement. These sessions are meant to help attendees critically … Continued

OE Update – 1/27/2023

Good afternoon, Each month, we would like to highlight a campus partner who exemplifies and embraces the mission and vision of Operational Excellence. Maribel Carrion is this month’s partner spotlight. Maribel is the executive director of student administration and enterprise reporting for Information Technology Services at Carolina. This includes supporting … Continued

OE Update – 1/20/2023

Good afternoon, As many of you know, the OE team strives to promote and practice a mindset of continuous improvement throughout campus-wide administrative operations. I am excited to announce that we will be starting another round of listening tours to ensure we fulfill that goal. We first held listening tours … Continued

OE Update – 1/13/2023

Good afternoon,   To commence the spring semester, the OE team had the opportunity this week to visit the Ackland Art Museum. The team was captivated by the museum’s extensive collection, featuring a variety of mediums within a 5,000-year time span from all over the world. The museum offers just one … Continued

OE Update – 1/6/2023

Good afternoon, On behalf of the OE Team, I want to wish you all a Happy New Year! We hope that you had a wondrous winter break and are excited to continue supporting transformative change across the University throughout 2023. Today, I am excited to kick off the new year … Continued

OE Update – 12/16/2022

Good afternoon, On behalf of the Operational Excellence team, I want to wish you and your loved ones a happy holiday season and winter break. As I mentioned frequently over the past several years, the success of Operational Excellence is contingent on the strength of our many partners across campus. … Continued

OE Update – 12/9/2022

Good afternoon, The holiday season is officially here and as we prepare to enter 2023, it is yet again the time of year when we look back and celebrate our success. As with each passing year, 2022 was met with its own challenges to overcome. I’m so proud of the … Continued

OE Update – 12/2/2022

Good afternoon, Yesterday, the Operational Excellence hosted our annual celebration. We are thankful to have many campus partners who have embraced collaboration to drive continuous improvement across the institution. We appreciate seeing so many friendly faces in attendance. A special thank you to Becky Eatmon for briefly coming out of retirement … Continued

OE Update – 11/18/2022

Good afternoon, On October 26th and 27th, the Operational Excellence team hosted the first official sessions of our OE Lean Foundations Training. As I have shared in previous messages, this half-day course is designed to be an introduction to lean management tools and shed light on the foundational improvement principles … Continued

OE Update – 11/4/2022

Good afternoon, Today I’d like to take a minute to discuss how Operational Excellence promotes the University’s vision by supporting strategic initiatives and opportunities outlined in the University’s strategic plan, Carolina Next: Innovations for Public Good. At the heart of OE’s mission is our commitment to “design, implement, execute, assess, … Continued

OE Update – 10/28/2022

Good afternoon, Since our inception, Operational Excellence has aimed to uphold Carolina’s mission of teaching, research and public service. While I often share updates discussing how we support the academic endeavors of our campus partners, today, I’d like to take a moment and share with you three recent examples of … Continued

OE Update – 10/21/2022

Good afternoon, Two weeks ago, I announced that on December 1st from 2-4pm we will host our grand opening as part of our Annual Celebration. This week, I’m excited to share that after a brief hiatus due to the pandemic, we are relaunching our Operational Excellence Awards and will be … Continued

OE Update – 10/14/2022

Good afternoon, Today I’d like to take a moment to share two ideas that our team has implemented to sharpen our minds and energize our work. The First are brain teasers or riddles. These quick (and hopefully fun) activities are a great way to engage an audience and encourage problem-solving. … Continued

OE Update – 10/7/2022

Good afternoon, Since OE’s inception in late 2018, we have continuously improved our own services and evolved our mission to best meet the needs of the Carolina Community. While we’re looking forward to sharing more over the coming months, I want to address one piece of our evolution today. We’ve … Continued

Category: OE Updates