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OE Update – 9/30/2022

Good afternoon,  On Friday, August 26th, I shared with you that the Operational Excellence Team brought together a group of our colleagues from across campus to host a pilot of the OE Lean Management Training program. Today, I’m pleased to share that after many months of planning we’re officially launching … Continued


OE Update – 9/23/22

Good afternoon, Back in July, I announced that Operational Excellence had partnered with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This afternoon, I’m excited to share that the design team’s solution has been implemented and students will see information about reserved seats in … Continued


Register Now! Operational Excellence Lean Foundations Training

Lean Foundations is an introductory training program for UNC at Chapel Hill employees designed to create a culture of lean management throughout University operations. At Carolina, we seek to design, implement, execute, assess, and continuously improve operations. This training aims to develop our employees as problem-solvers to improve the delivery … Continued


OE Update – 9/9/22

Good afternoon,   With great anticipation and excitement, on Friday, August 26th, the Operational Excellence Team welcomed twenty staff from across the university to join a pilot of the OE Lean Management Training program. This engaging and fun half day course is designed to be an introduction to lean management tools … Continued


OE Update – 8/26/22

Good afternoon,    Beginning in September 2021, the Operational Excellence team had the great pleasure to begin working with Dean Fouad Abd-El-Khalick and the UNC School of Education, to open the Carolina Community Academy at North Elementary in Roxboro, NC. In partnership with Person County Schools, the University of North Carolina … Continued


OE Update – 7/15/2022

Good afternoon, I am excited to announce that the Operational Excellence team is partnering with the Office of the University Registrar to launch a Course Setup: Reserve Capacity Design Team. This will be the first of two phases in the Course Setup project, with the second phase focusing on waitlists. The … Continued


OE Update – 7/1/22

Good afternoon, Since the inception of Operational Excellence in the fall of 2018, a key element of our work has included listening and learning about the complex operations and administrative processes that drive Carolina forward. As we enter a new chapter for OE, we’re excited to announce the OE Campus … Continued


We’re Hiring! Apply to join our team as a Transformation Manager today!

The goal of Operational Excellence is to implement transformational change that supports the University’s key mission of teaching, learning and research. The Operational Excellence Transformation Manager is responsible for working with campus partners to ensure the overall success of projects. Transformation areas include Academics, Research, Administration, other areas affecting efficiency … Continued


OE Weekly Update – 2/25/22

Good afternoon,  At the conclusion of every project, Operational Excellence team members reevaluate and assess our existing services and practices to ensure we’re continuously reaching towards our mission of creating a high-functioning administrative operation that supports the University’s key mission of teaching, learning and research. This week I’m excited to … Continued


OE Weekly Update – 2/11/22

Good afternoon, Last week I took you behind the scenes of our recent Future of Work Project and discussed the important role of the project definition, metrics, and our design team to that project and all of the work we do. This week, I’m excited to share the second part … Continued


OE Weekly Update – 2/4/22

Good afternoon, I’m excited to share that the Future of Work Project was rolled out this week! This project, facilitated by Operational Excellence in partnership with Human Resources and Finance and Operations provides clear guidance and support for implementing lasting flexible work arrangements to meet business needs and support our … Continued


OE Weekly Update – 1/7/22

Good afternoon, As we enter 2022, It is yet again the time of year when we look back and celebrate our success. While 2021, like 2020, was a year full of challenges, I’m so proud of the steps taken by our community to support Carolina’s mission and commitment to optimizing … Continued


OE Weekly Update – 12/3/21

Good afternoon,    As the semester winds down and we begin exam week, I would love to highlight the work of the Carolina Together Ambassadors for one last time this semester. As you know, the CTA program was relaunched in Fall 2021 to support our response to COVID-19, combining customer service, event … Continued


OE Weekly Update – 11/19/21

Good afternoon, This week, as we near the end of a semester like no other, I want to take a minute to recognize the power of teamwork. This past Friday, the Operational Excellence team came together on campus for our annual retreat. While we aim to bring our team together … Continued


OE Weekly Update – 11/5/21

Good afternoon, In early 2020, Carolina Next: Innovations for Public Good, was launched as Carolina’s comprehensive strategic plan. This week, I would like to share Operational Excellence’s work with the campus leaders who are fulfilling the objectives laid out in Strategic Initiative 5: Promote Democracy. The overreaching goal of Promote … Continued


OE Weekly Update – 10/22/21

Good afternoon,   I am excited to announce that the Operational Excellence team is partnering with Human Resources and Equal Opportunity and Compliance and Finance and Operations to launch a Future of Work Design Team.   On October 8th a survey was shared with all permanent, full-time, non-faculty employees. The purpose of this … Continued


OE Weekly Update – 10/8/21

Good afternoon,   Since the Operational Excellence began three years ago, we have continuously looked for ways to expand our reach and find new ways to meet the goal of creating a high-functioning administrative operation that supports the University’s key mission of teaching, learning, and research.  This week, I’m excited to … Continued


OE Weekly Update – 10/1/21

Good afternoon,   It is hard to believe October is already here! Along with the changes to the weather, a big change happening on campus is faculty and staff who are unvaccinated begin weekly testing in the Carolina Together Testing Program (CTTP) on Monday, October 4. The Operational Excellence team has … Continued


OE Weekly Update – 9/3/21

Good afternoon,   I hope you have noticed the return of the Carolina Together Ambassador (CTA) program. After a successful Spring 2021 semester, the CTA program has relaunched to support our response to COVID-19 by combining customer service, event management and building operations support which promote positive health behaviors and the COVID-19 … Continued


OE Weekly Update – 8/20/21

Good afternoon,   I hope you have enjoyed the first week of classes as much as I have. The start of a new academic year is always an exciting time, and obviously this year comes with different challenges that we are working together to overcome. Like you, the Operational Excellence team … Continued