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OE Update — 7/19/2024

Good afternoon, This May, we announced the launch of the Operational Excellence Faculty Hiring project. Over the past six weeks, the design team led by Transformation Manager David Hare, has taken a solution design approach to uncover the root cause of the faculty hiring pain points.  The team is working towards identifying solutions for each identified challenge. This … Read more


OE Update — 7/12/2024

Good afternoon, If you have recently visited the Operational Excellence office, you have seen the Vince Lombardi quote on our wall, “The achievements of an organization are the results of the combined effort of each individual.”  Since 2018, OE has interacted with over 1,200 individuals from every major campus unit, … Read more


OE Update — 6/28/2024

Good afternoon, Operational Excellence is happy to provide advising to campus partners, and I’m excited to announce that we are piloting Operational Excellence Office Hours. On Thursdays from 3:00-4:00pm starting July 11, you can meet with a member of our team to: Discuss how to overcome a roadblock in an … Read more


OE Update — 6/21/2024

Good afternoon, As part of our campus partner spotlight, this month OE is highlighting Ashante Diallo, the associate dean for human resources in the College of Arts and Sciences. In her current role, she oversees the human resources functions for the largest academic unit on campus, ensuring effective human resource … Read more


OE Update — 6/17/2024

Good afternoon, Last month, the OE team participated in two events promoting workplace wellness. As the wellness co-champion for the OE team and the chancellor’s office, OE Program Coordinator Vernadette Delos Santos identifies opportunities to enhance employee well-being and morale. The Wellness Champions initiative aims to establish employee wellness committees … Read more


OE Update — 6/7/2024

Good afternoon, I am delighted to announce the launch of the OE Team’s newest project: Faculty Hiring. This project is designed to improve the faculty hiring experience for internal stakeholders and external candidates. The team will document and map out the entire faculty hiring process while clarifying stakeholder responsibilities, defining … Read more


OE Update — 5/24/2024

Good afternoon, One of our primary focus areas in Operational Excellence is to develop continuous improvement competencies across campus. To that end, we offer several trainings each year, and I am excited to announce that we are releasing the dates for our three trainings this fall: Lean Foundations – Thursday, … Read more


OE Update — 05/10/2024

Good afternoon, In February, I had the pleasure of announcing OE’s collaboration with Enrollment Management, the College of Arts and Sciences and Student Affairs to support the New Student Registration Experience project. Today, I’d like to share an update on OE’s involvement in this exciting project. Associate Director for Operational … Read more


OE Update — 4/26/2024

Good afternoon, This week we want to highlight our support of the Graduate Student Experience (GSE) Initiative through advising and facilitation. I’m a member of the GSE Steering Committee and through those conversations, Beth Mayer-Davis, Dean of The Graduate School, and I saw the opportunity for Operational Excellence to support … Read more


OE Update — 4/19/2024

Good afternoon, In the spirit of continuous improvement, the Operational Excellence team has recently been examining its onboarding process. Last month, after 5 weeks in the role, David Hare conducted interviews with the team to gather valuable insights into the onboarding experience. These interviews formed the basis for an internal … Read more


OE Update — 4/5/2024

Good afternoon, Last month, Transformation Managers Georgia McRae and Nick Sengstaken became certified change management trainers after completing Prosci’s Train-the-Trainer Program Level 1. This certification enables them to continue transforming OE’s educational offerings by expanding into the world of change management and helping our campus community deliver project results. Exploring … Read more


OE Update — 3/22/2024

Good afternoon, In this month’s campus partner spotlight, OE is highlighting Vicki Bradley, associate vice chancellor for Human Resources and Equal Opportunity and Compliance. Vicki has collaborated with OE on numerous projects, most recently playing an integral role as a design team member on the space dashboard project. Vicki’s strategic … Read more


OE Update — 3/15/2024

Good afternoon, This Tuesday, the OE team hosted the second “From Problem to Project” workshop. This workshop aims to guide Carolina staff through the initial steps of the problem-solving process by using the  A3 framework and high-level steps to complete a project charter. After the pilot workshop in December, the … Read more


OE Update — 3/8/2024

Good afternoon, Setting guiding principles for how your team approaches their work is essential in establishing a clear framework and shared values.  These principles provide a roadmap that fosters a unified and strategic approach. The guiding principles below serve as the foundation for the Operational Excellence team’s approach to opportunities for operational improvement. We … Read more


OE Update — 3/1/2024

Good afternoon, This month, OE is highlighting Evan Yassky in our campus partner spotlight. Evan serves as the executive director of facilities planning and design and the University architect. He leads the team that manages Carolina’s capital improvement projects through planning, budgeting and supervision. As the executive director of facilities … Read more


OE Update — 2/23/2024

Good afternoon, I am happy to share that OE, in collaboration with Finance and Operations, has created a new, transparent procedure for managing administrative space requests. We are currently piloting this to inform our approach before establishing an annual process. Prior to this project, the University did not have a … Read more


OE Update — 2/16/2024

Good afternoon, I often get emails in my inbox that start with “I have a problem, and I need help from Operational Excellence!” In OE, our first step in helping a campus partner is thoroughly defining the problem. It’s not until you have that understanding that you can effectively move … Read more


OE Update — 2/9/2024

Good afternoon, I am excited to announce the launch of the OE team’s newest project: New Student Registration Experience. This project will build on the previous work we’ve done with undergraduate registration and address one of the themes highlighted in our 2023 Listening Tour by focusing on the needs of … Read more


OE Update — 1/26/2024

Good afternoon, Now that we have settled into 2024, I’d like to take this time to look back and celebrate our 2023 accomplishments. I am excited to share our annual report for 2023, acknowledging the noteworthy successes and partnerships that have played a pivotal role in our fifth year of … Read more


OE Update — 12/8/2023

Good afternoon,   This past Wednesday, the OE team hosted the pilot of our From Problem to Project Workshop. This workshop builds upon the concepts we introduced during OE’s Lean Foundations training. We received feedback from Lean Foundations participants asking for additional tools to help solve problems. We designed the From … Read more