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OE Team:

  • Rick Wernoski, Associate Vice Chancellor for Operational Excellence
  • Candace Reynolds, Associate Director for Operational Excellence
  • Nick Sengstaken, Transformation Manager

Project Objectives:

  • Design a new academic organizational structure: facilitated faculty and staff focus groups and worked closely with senior leaders to design a new structure.
  • Enhance operational efficiency in the Dental Faculty Practice. OE and Dental Faculty Practice teamed up with Patient Business Services to develop an insurance playbook for Dental Faculty Practice’s front desk staff. Moving forward, they will use the playbook as a comprehensive guide for training front desk staff members.

Approach: Solution DesignTransformation and Change Management

Project Updates: The academic organizational structure design project was completed in October 2023 when 85% of the faculty voted to approve the new structure. Operational efficiency work is ongoing.