Communications Toolkit
Operational Excellence Communications Toolkit
Operational Excellence is a University-wide program spearheaded by the Office of the Executive Vice Chancellor and Provost to create a high-functioning administrative operation that supports the University’s mission of teaching, learning and research.
This page provides resources for communicators about Operational Excellence. Below are key definitions, downloadable resources and Operational Excellence’s media contact.
Glossary of Terms
Academic Year 18-19/19-20
Big Bang
Cohort
Cross-Cutting
Dashboard
Design Teams
Early Impact
Functional Redesign Teams
Initiative
Listening Tour
OE
Pilot
Playbook
Project
Rollout
Service Model
Service Standards
Solution
Transformation Manager
War Rooms
Downloadable Resources
Operational Excellence Logo
Office of the Provost Logo
Questions
Sarah Leck
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