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Communications Toolkit

Operational Excellence Communications Toolkit

Operational Excellence is a University-wide program spearheaded by the Office of the Executive Vice Chancellor and Provost to create a high-functioning administrative operation that supports the University’s mission of teaching, learning and research.

This page provides resources for communicators about Operational Excellence. Below are key definitions, downloadable resources and Operational Excellence’s media contact. 

   Glossary of Terms

Academic Year 18-19/19-20​

Big Bang​

Cohort​

Cross-Cutting​

Dashboard​

Design Teams​

Early Impact​

Functional Redesign Teams​

Initiative​

Listening Tour

OE​

Pilot​

Playbook​

Project​

Rollout​

Service Model​

Service Standards​

Solution​

Transformation Manager​

War Rooms

  Downloadable Resources

Click the images to download the logo files. For higher resolution files or other styles, please email Sarah Leck.

Operational Excellence Logo

Open Operational Excellence logo file

Open Operational Excellence vertical logo file

Office of the Provost Logo

Open Office of the Provost logo file

To view and download resources created by Operational Excellence design teams, visit the Resources page of our website.

 Questions

Sarah Leck

sleck@unc.edu

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