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OE Weekly Update – 5/7/21

May 7, 2021

Good afternoon,   With classes completed, finals begun and commencement just over a week away I want to reflect on our successful spring semester, in particular the important role played by the Carolina Together Ambassadors.  As I wrote earlier this semester, Carolina Together Ambassadors have … Continued

OE Weekly Update – 4/9/21

April 9, 2021

Good afternoon,   At the request of Interim Dean Julie Byerley, Operational Excellent has begun a new engagement with the Adams School of Dentistry. This engagement may eventually lead a series of design teams which work on a shorter timeline than our traditional approach, depending upon the opportunities that … Continued

OE Weekly Update – 3/26/21

March 26, 2021

Good afternoon,   Two of the important concepts Operational Excellence team members introduce frequently when starting a new initiative are Design Thinking and Continuous Improvement. I’ve referenced these concepts individually a number of times in the past but like a lot of the work we do, sometimes they work best when … Continued

OE Weekly Update – 3/12/21

March 12, 2021

Good afternoon,   Last week, the chancellor and provost provided an update on campus planning for Fall 2021 including our anticipated return to in-person instruction. The Operational Excellence team has been supporting the University’s COVID-19 response in several ways since early 2020, and as the University takes steps towards a more typical residential academic experience next fall, the OE … Continued

OE Weekly Update – 2/19/21

February 19, 2021

Good afternoon,   If you have spent time on campus, then you have probably seen a Carolina Together Ambassador in a yellow vest and “How can I help?” lanyard. After a positive response to the program last fall, the CTA program was re-launched for the Spring 2021 semester … Continued

OE Weekly Update – 2/5/21

February 5, 2021

Good afternoon,   I hope each of you is staying safe and healthy and is off to a successful beginning to the spring semester. One of the most important aspects of keeping our community safe this spring is the Carolina Together Testing Program. I’m sure … Continued

OE Weekly Update – 12/14/20

December 14, 2020

Good afternoon, It is the time of year when we look back and celebrate our success. Certainly, 2020 has been a year of new challenges, so I am honored to share our annual report for the 2019-2020 academic year and … Continued

OE Weekly Update – 11/13/20

November 13, 2020

Good afternoon, This week, the Operational Excellence Data Use & Literacy project unveiled a new home for University-level dashboards, the Carolina Analytics Portal at I want to congratulate the design and data teams for this achievement, led by Transformation … Continued

OE Weekly Update – 11/6/20

November 6, 2020

Good afternoon,   In June, I provided updates on the design team members for the Exchange Visitor (J-1) Process Design project and a message on how the design team had utilized an energizer to kick off their initial meeting.  Of course, that first … Continued

OE Weekly Update – 10/30/20

October 30, 2020

Good afternoon,   As always, I hope you are doing well. I am pleased to be providing an update for the first time this fall. This has been a year of new and unusual challenges for our campus, including the Operational Excellence team.  Our team has been … Continued