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OE Team:

  • Candace Reynolds, Transformation Manager

Functional Area Partner:

  • Julie Byerly, Interim Dean, Adams School of Dentistry

Operational Excellence’s work with the UNC Adams School of Dentistry began in February 2021. Transformation Manager Candace Reynolds worked closely with school leadership and led design team, facilitation, and advisory engagements aimed at improving operations within the school and clinic

Design Team: Student Clinic Patient Scheduling

Objective: Improve patient scheduling at the student dental clinic through a design team approach.

Status: The 8-week design team kicked off on March 23, 2021. Candace Reynolds led weekly meetings with the design team until mid-May.

Project Dates: February 2021-August 2021

Karla-Marie Santiago, Director of Clinical Operations, Adams School of Dentistry
Sabrina Evans, Patient Relations Supervisor, Dental Faculty Practice
Anthony Gregory, Administrative Support Supervisor, Adams School of Dentistry
Rosella Harris, Student Clinic Manager, Adams School of Dentistry
Keith Phillips, Associate Professor, Comprehensive Oral Health
Jackie Smith, Patient Care Coordinator, Periodontology
Stephanie Swords, Assistant Professor, Comprehensive Oral Health

Advisory: Carolina Dentistry Marketing

Objective: Increase clinic volume through a partnership with a UNC MBA marketing class, MBA896: Healthcare Consulting Projects